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Legal and Policies

1. Privacy Policy

1.1 Who We Are

 

Icaro Insights ("Icaro", "we", "our", "us") is the trading name of Icaro Insights Private Ltd., registered in India. We design and deliver psychometric assessments—such as NEO‑PI‑3, CliftonStrengths, Raven’s Progressive Matrices, Watson‑Glaser Critical Thinking Appraisal, VIA Survey of Character Strengths and MSCEIT 2—and a strengths‑discovery feedback session facilitated by a Harvard‑trained psychologist.

Data Controller: Icaro Insights, India.
Contact Data Protection Officer (DPO) at privacy@icaroinsights.com

 

 

1.2 What Personal Data We Collect

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1.3 Legal Bases for Processing

We rely on:

  • Consent – for administering psychometric tests and receiving results; participants may withdraw consent at any time.

  • Contractual necessity – to deliver the services you purchase.

  • Legitimate interests – to improve our platform, defend legal claims, detect fraud, and perform anonymised research.

  • Compliance with law – where required by Indian authorities or applicable foreign regulations, e.g., the Digital Personal Data Protection Act, 2023 (DPDP Act) and draft implementing rules 2025.

1.7 Retention Periods

At Icaro Insights, we follow a structured data retention framework based on the nature of the data and applicable regulatory or licensing obligations:

  • Raw item-level responses are typically retained for a period of 2 years following the delivery of the corresponding report. However, this duration may be extended if required by statutory obligations or publisher licensing terms.

  • Individual and cohort reports are retained for a period of 7 years to allow for follow-up analysis, reporting, or client reference.

  • Financial records are maintained for 8 years, in compliance with Indian Income Tax regulations.

1.8 Your Rights

  • Under the DPDP Act (India) and, when applicable, the GDPR/UK GDPR, you may request access, correction, deletion, data portability, or restriction of processing. You also have the right to lodge a complaint with the Data Protection Board of India or your local supervisory authority.

1.9 Children’s Data

Our services are designed for individuals 16 years and older, unless a parent/guardian or school provides verifiable parental consent.

1.10 Contact

2. Terms & Conditions (Service Agreement)

2.1 Acceptance of Terms

  • By purchasing, accessing, or using any Icaro service, you ("Client" or "Participant") agree to be bound by these Terms.

2.2 Scope of Services

  • Provision of licensed online psychometric instruments via third‑party platforms.

  • A confidential strengths‑discovery session (video or in‑person).

  • For enterprise or Admissions Consulting Clients: a Comprehensive Synthesis Report providing aggregated insights and actionable recommendations.

2.3 Eligibility & Account Security

  • You warrant that you are at least 18 years old (or have obtained parental consent where required) and will not share assessment links, reports, or session recordings with unauthorised parties.

2.4 Fees & Payment

  • All fees are quoted in INR (₹) or USD and are exclusive of GST/VAT unless stated otherwise. Payments are processed securely via Stripe or Razorpay. Full payment is due at checkout or as per an executed Service Order.

2.5 Intellectual Property

  • All test content is owned by the respective publishers. Icaro licences the right to administer these tests to you. Reports, proprietary dashboards and synthesis documents are copyright ©â€¯Icaro Insights and may not be reproduced without written permission.

2.6 Confidentiality

  • We and you shall each keep confidential all assessment data, coaching discussions and deliverables, unless disclosure is required by law.

2.7 Professional & Medical Disclaimer

  • Icaro’s assessments and sessions provide developmental insights and are not clinical diagnoses, medical advice or mental‑health treatment. Always seek a qualified clinician for therapeutic needs.

2.8 Limitation of Liability

  • To the maximum extent permitted by law, our aggregate liability arising out of or in connection with the services shall not exceed the total amount paid by you for the service giving rise to the claim. We shall not be liable for indirect or consequential damages.

2.9 Termination

  • Either party may terminate for material breach with 14 days’ written notice. Upon termination, outstanding fees become due; unused links lapse; data retention follows §1.7.

2.10 Governing Law & Dispute Resolution

  • These Terms are governed by the laws of India. Any dispute shall first be attempted to be resolved amicably; failing which, it shall be referred to arbitration under the Arbitration & Conciliation Act 1996, seat Mumbai, language English.

3. Cancellation & Refund Policy

3.1 Individual Purchases

3.2 Enterprise / Admissions Consulting Engagements

All refunds are processed to the original payment method within 7 business days after approval.

4. Shipping & Delivery Policy (Digital Services)

  1. Assessment Links: Sent via e‑mail from noreply@icaroinsights.com within 12 business hours of payment confirmation.

    If you have not received the link within this timeframe, check spam/junk folders and then contact support.

  2. Coaching Session Scheduling: Upon completion of the final assessment, Clients receive an online calendar invitation to select a suitable slot, typically within 5‑10 business days.

  3. Reports: Instant automated reports are available immediately after completing each test. Comprehensive Synthesis Reports (enterprise clients) are delivered within 10 business days after all participants finish.

  4. No Physical Shipment: All products are delivered digitally; therefore, no shipping charges or international duties apply.

  5. Service‑Delivery Failure: If technical issues on our side prevent access for >24 hours, we will (a) extend the test window or (b) offer a full refund at your option.

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